سياسة الطلب

Return and Exchange Policy - We are committed to providing full support to our customers and offering a better level of service so that the customer can have a unique and distinguished experience. We present to you the return and exchange policy according to the controls mentioned below. To expedite your refund process, please contact us via WhatsApp at 0500851376. Your request will be reviewed within two working days, and we will inform you of the status of your request via WhatsApp. Customer rights: - The customer has the right to refund the full order amount if more than 4 days have passed since the order time. Exchange: - The product can be exchanged provided: That the exchange is made according to the possibility and evaluation of the service provider. That the exchange is made at least 12 hours before the delivery date of the order. That the price of the product is equal to or more than the product to be exchanged. Return: - Due to the nature of the product, products cannot be returned, not even part of them. The order can be postponed for a maximum of 3 days only. Recipient: - The order is canceled if there is no response from the recipient and more than 3 days have passed, and the amount will not be refunded under any circumstances. The location can be changed and the receipt transferred to another person. Delivery and order preparation: - The order may take 1-3 days. Delivery is from 8-11 PM. There is no delivery to remote villages or distant neighborhoods, including nearby villages. The order is based on transfer/payment of the full amount. Delivery may be delayed by the main supplier, which is outside our control. Payment completion means acknowledgment and agreement to the order policy.